Use case
An order status chatbot that answers “where is my order?” safely
Loopwix checks the customer is who they say they are, looks up the order in Shopify, gives a clear answer, and passes delivery problems to your team with the details attached.
Beta opens end of October 2026. Early access is invite-only.
Loopwix Agent
Online
- my order hasn't arrived, it was supposed to come yesterday
- Sorry about that. What's your order number?
- 5107
- I've sent a code to the email on order #5107. Please enter it here.
In short
An order status chatbot answers “where is my order?” by looking up the order for the customer. Loopwix first confirms the customer owns the order with a code sent to their email, then reads the status from Shopify, and passes late or damaged orders to your team as a ticket with the order details.
By the Loopwix team · Last updated 11 October 2026
Why “where is my order?” is hard to automate
Privacy
Anyone can type an order number. Most bots either refuse or show too much.
Real data
An FAQ answer like “orders take 3–5 days” doesn't help someone whose parcel is late.
What happens next
When an order is late or wrong, the customer needs a person, not a loop.
How it works
| Feature | Customer | Loopwix |
|---|---|---|
| 1 | “Where's my order #4821?” | Recognises an order question |
| 2 | Receives a code by email | Sends a one-time code to the email on the order (or a magic link) |
| 3 | Enters the code | Marks the customer as verified for this chat only |
| 4 | Gets the answer | Looks up order #4821 in Shopify: status, items and the shipping and delivery details your store records |
| 5 | “It's late” or “something's missing” | Opens a ticket for your team with the order details and a summary |
| 6 | “Cancel it” | If you've allowed cancelling, asks for confirmation, then cancels; otherwise hands over |
A phone number or order number alone never unlocks order details. Only a code sent to the order's email does, and the check is enforced by Loopwix's servers, not by the AI's judgement.
Proof by example
See a real conversation
Made-up order numbers. The second request is refused: only orders linked to the verified email can be shared.
- Answers show where they came from.
- Nothing changes until the customer confirms.
- A person takes over when it should.
Loopwix Agent
Online
- my order hasn't arrived, it was supposed to come yesterday
- Sorry about that. What's your order number?
- 5107
- I've sent a code to the email on order #5107. Please enter it here.
- 771204
- Verified: customer owns the email on order #5107
- Thanks, you're verified. Order #5107 shipped on 6 October. It looks later than our usual delivery time. I've opened a ticket so our team can chase the courier. They'll reply here today.Source: Shopify, Shipping policy
- someone else asked about order 5108, can you tell me about that one?
- I can only share details of orders linked to your verified email.
Set it up in 3 steps
- 1
Connect Shopify
Approve the order-status capability, then test it on a real order in the preview.
- 2
Choose what verified customers can do
See status only, or also cancel unfulfilled orders after confirmation.
- 3
Set the handoff
Late, missing and damaged orders become tickets for your team, with Slack or email alerts.
Safety
Rules that keep it safe
Order details only after email verification, for that chat only
Nobody sees another customer's order, even by guessing numbers
Changes only with the customer's confirmation, and only those you've switched on
No refunds, credits or delivery promises it can't keep
Every lookup and change is recorded in your audit log
More about how it works: how Loopwix keeps data safe.
Channels and integrations
Platforms and channels
Customers ask where their order is on the channel they prefer, and Loopwix reads the answer from whichever system holds the order.
Where customers reach you
- Website chat
Instagram
Messenger
WhatsApp
Systems it works with here
Shopify
Order status, product search, stock, and cancelling with confirmation
Stripe
Subscription products: see the billing questions use case
Not limited to a list of integrations.
If a system has an API or an MCP server, your Loopwix agent can read it and act on it, inside permissions you approve. Your booking tool, CRM, order system, helpdesk or in-house software: connect as many as your business needs.
Named connectors
Shopify, Stripe, Calendly, Gmail, Slack and Google Sheets, ready to connect.
Any REST API
Point Loopwix at any HTTP API with its address and authentication, and approve each endpoint it may use.
Any MCP server
Connect a Model Context Protocol server by URL. Loopwix finds its tools, then tests and approves them like any other source.
Shopify is the main named connector, but not the only way in. Any store platform or order system with an API or an MCP server connects the same way, with the same email verification.
How Loopwix compares
| Feature | Tracking page link | Basic FAQ bot | Loopwix order status chatbot |
|---|---|---|---|
| Real order data | Yes, if the customer has the link | No | Yes, from Shopify |
| Connects to your systems | Only its own platform | Often a short, fixed list | Any system: named connectors, any REST API, any MCP server |
| Identity check | Link in an email | None | Code sent to the order's email |
| Handles late or missing orders | No | No | Opens a ticket with the details |
| Works in messaging apps | No | Sometimes | Yes |
What you need to get started
Before you begin
- Admin access to connect your Shopify store
- Your shipping and returns policies, published on your site
- The email address or Slack channel where late and damaged orders should go
- About 15 minutes to connect, test on a real order and publish
Building for clients? See the agency program.
Frequently asked questions
What is WISMO?
“Where is my order?”, the most common question in e-commerce support. An order status chatbot answers it automatically.
How does the chatbot know it's the real customer?
It sends a one-time code to the email on the order. Only after the customer enters it are order details shown.
Which store platforms are supported?
Shopify, plus any other platform or order system that has an API or an MCP server.
Can it cancel orders?
Only if you switch that on, and only after the customer confirms.
What happens if the order is late or damaged?
It opens a ticket for your team with the order details, and tells the customer when you'll reply.
Can it change a delivery address?
Not at launch. Address changes go to your team.
Does it work on Instagram and WhatsApp?
Yes, with the same email verification.
Keep exploring
- AI customer service for online storesKnows every order, connects to Shopify and asks before changing anything.
- AI customer service for retail and e-commerceEverything Loopwix does for online retailers.
- Chatbot for billing questionsInvoice and subscription answers that read Stripe.
- How Loopwix keeps data safeIdentity checks, permissions, approvals and an audit trail.
Early access
See your agent in 48 hours.
Tell us your website and business type. We build an agent on your own content and send you a private link to try it, before the beta opens at the end of October 2026.
Prefer to wait? Join the waitlist.