Hospitality
AI customer service for hospitality businesses
Take reservations and answer guests on your website and WhatsApp, even in the middle of service.
Beta opens end of October 2026. Early access is invite-only.
Loopwix Agent
Online
- Hi, table for 4 tonight around 8?
- Hi! For 4 people tonight I have 7:45 pm or 8:30 pm. Which would you like?
- 8:30. Do you have anything vegan?
In short
Loopwix gives hospitality businesses an AI agent that answers guests' questions and takes reservations in website chat and messaging apps. It checks capacity before booking, answers from your menu and policies, and passes allergies, large groups and special requests to your staff.
Last updated 11 October 2026
Who Loopwix is for in hospitality
Hotels and guest houses, cafés and tour operators can use the same assistant today, with their own rooms, tables or tours. Dedicated pages for each are coming.
What Loopwix does across hospitality
Books by party size and capacity
Checks the tables or places you have before offering a time, so it never overbooks.
Answers menu, hours, parking and directions
From your own content, in the guest's language, at any hour.
Notes allergies and special requests for staff
Written on the booking and passed to your team, never judged by the assistant.
Handles changes and cancellations
Guests change or cancel after confirming who they are by email.
Turns large groups and events into enquiries
Anything above your party-size limit goes to your team with the details already collected.
Respects holidays and closures
Set a closure once and the assistant never offers that date.
A wrong promise ruins an evening
In hospitality, a wrong promise ruins an evening. Loopwix never overbooks, never says a dish is safe for an allergy, and never offers deals you haven't set up. Allergy questions always reach a person, and every reservation waits for the guest's confirmation before it is saved.
More about how it works: how Loopwix keeps data safe.
Example
A real conversation from hospitality
From the restaurants page: a table for four, a menu answer with its source, and an allergy handled by staff.
See the full restaurants conversationLoopwix Agent
Online
- Hi, table for 4 tonight around 8?
- Hi! For 4 people tonight I have 7:45 pm or 8:30 pm. Which would you like?
- 8:30. Do you have anything vegan?
- Yes, our menu has three vegan mains, including the jackfruit curry and the roasted vegetable risotto. Shall I book 8:30 pm for 4?Source: Menu
- Yes. One of us has a severe peanut allergy
- Thanks for telling us. I'll add it to the booking and pass it to our team, who will confirm which dishes are safe. I can't confirm that myself. Please confirm: table for 4, tonight 8:30 pm, note: severe peanut allergy.ConfirmChange
Channels and integrations
Where guests book, and the tools your floor already uses
Guests book on the apps they already message you on, and every booking and alert flows into the sheets, inboxes and chat your team already uses.
Where customers reach you
- Website chat
WhatsApp
Instagram
Messenger
Systems it works with here
Built-in reservations table
Tables and capacity
Google Sheets
Bookings list for the floor
Gmail
Booking confirmations
Slack
Alerts for large parties
Not limited to this list. If a system has an API or an MCP server, your Loopwix agent can use it, inside permissions you approve.
Frequently asked questions
Can AI take restaurant reservations?
Yes. Loopwix checks your capacity for the party size and time, offers free times, and books after the guest confirms, in website chat, WhatsApp, Instagram and Messenger.
Will it overbook?
No. It books only within the tables and seats you set, and checks again just before confirming, so two guests are never given the same table.
How does it handle allergies?
It shares what your menu says, notes the allergy on the booking, and passes the question to staff. It never states that a dish is safe.
Does it work for hotels and guest houses?
Yes. It is the same assistant, set up with your rooms, rates and policies. Dedicated pages for hotels and guest houses, cafés and tour operators are coming.
Can guests book on WhatsApp?
Yes. The same assistant works in WhatsApp, Instagram, Messenger and your website chat, so guests book where they already message you.
Early access
See your agent in 48 hours.
Tell us your website and business type. We build an agent on your own content and send you a private link to try it, before the beta opens at the end of October 2026.
Prefer to wait? Join the waitlist.