For online stores
AI customer service for online stores that knows every order
Loopwix connects to your Shopify store, answers product and policy questions, tells verified customers where their order is, and asks before changing anything.
Beta opens end of October 2026. Early access is invite-only.
Loopwix Agent
Online
- where's my order? #4821
- I can check that. For your security, I've sent a 6-digit code to the email on the order. Please enter it here.
- 482913
- Verified: customer owns the email on order #4821
In short
AI customer service for an online store answers shoppers' questions about products, delivery, returns and their own orders, without your team typing the same replies. Loopwix connects to Shopify, checks the customer's identity before sharing order details, and asks for confirmation before cancelling or changing anything.
Last updated 11 October 2026
Sound familiar?
“Where is my order?” all day
The most common question in your inbox, and the most repetitive one.
Pre-sale questions go unanswered
“Does this come in blue?” “Will it fit?” If nobody answers, they don't buy.
Returns and policy confusion
Customers ask about returns because they can't find the policy.
You can't let a bot touch orders
One wrong cancellation or refund costs more than the time saved.
What your store assistant does
Order status, safely
Looks up a customer's order in Shopify after they confirm their identity with a code sent to their email.
Product questions
Searches your products and stock, and answers about sizes, colours and details.
Returns and delivery
Explains your shipping and returns policies from your own pages.
Changes with permission
Can cancel an order after the customer confirms; this is off until you switch it on.
Refunds go to people
Refund requests and disputes go to your team as tickets.
Subscriptions and invoices
For stores billing through Stripe: subscription status and invoices for verified customers.
Proof by example
See a real conversation
Made-up order and names. The verification step is the heart of the flow: no order details appear before the code is entered.
- Answers show where they came from.
- Nothing changes until the customer confirms.
- A person takes over when it should.
Loopwix Agent
Online
- where's my order? #4821
- I can check that. For your security, I've sent a 6-digit code to the email on the order. Please enter it here.
- 482913
- Verified: customer owns the email on order #4821
- Thanks, you're verified. Order #4821 (2 items) shipped on Tuesday with [courier] and is due Thursday.Source: Shopify
- can I still change the size of the shirt?
- The order has already shipped, so the size can't be changed. You can return it within 30 days for a free exchange. Would you like the return steps?Source: Returns policy
- actually just refund me
- I've passed your refund request to our team with your order details. They'll reply here, usually within a few hours.
How it works in 3 steps
- 1
Paste your store's address
Loopwix reads your products, shipping and returns pages, and sets up the store template.
- 2
Connect Shopify
Approve exactly what it may do, capability by capability: order status, product search, stock, and (only if you choose) cancelling orders.
- 3
Test with a real order, then go live
Ask about a test order in the preview, then add the chat to your store theme.
Safety
You stay in control
Verified before private. No order details until the customer proves they own the email on the order.
Off by default. Cancelling orders stays off until you switch it on.
No refunds or discount codes on its own. It never promises refunds, credits or discounts you didn't set up.
Confirmation before any change. The customer says “yes” before anything happens.
You approve each capability. Every Shopify action is tested and approved by you, one by one.
Instant off switch for the agent or any single action.
More about how it works: how Loopwix keeps data safe.
Channels and integrations
Works where your shoppers are, and with the systems that hold your orders
Shoppers ask on your store and on messaging apps, and Loopwix reads orders, products and payments from the systems that hold them.
Where customers reach you
- Website chat on your store
Instagram
Messenger
WhatsApp
Systems it works with here
Shopify
Orders, products and stock
Stripe
Subscriptions and invoices
Gmail
Confirmations
Slack
Team alerts
Google Sheets
Ticket and enquiry lists
Not limited to a list of integrations.
If a system has an API or an MCP server, your Loopwix agent can read it and act on it, inside permissions you approve. Your booking tool, CRM, order system, helpdesk or in-house software: connect as many as your business needs.
Named connectors
Shopify, Stripe, Calendly, Gmail, Slack and Google Sheets, ready to connect.
Any REST API
Point Loopwix at any HTTP API with its address and authentication, and approve each endpoint it may use.
Any MCP server
Connect a Model Context Protocol server by URL. Loopwix finds its tools, then tests and approves them like any other source.
Not on Shopify? Loopwix connects to other store platforms through their API or an MCP server, with the same email verification before any order is shown.
How Loopwix compares
| Feature | Help center only | FAQ chatbot | Loopwix store assistant |
|---|---|---|---|
| Answers product questions | If the shopper searches | Pre-written answers | From your products and pages |
| Connects to your systems | Not applicable | Often a short, fixed list | Any system: named connectors, any REST API, any MCP server |
| Tells a customer where their order is | No | Asks for an email and sends a link | Looks it up after verifying the customer |
| Protects order data | Not applicable | Varies | Identity check before any order details |
| Changes orders | No | No | Only actions you approve, after confirmation |
| Hands over refunds | Email form | Often a dead end | Ticket with order details to your team |
What you need to get started
Before you begin
- Your store's web address
- Admin access to connect Shopify (or Stripe for subscriptions)
- Your shipping and returns policies, published on your site
- The email address for refund and complaint handoffs
Building for clients? See the agency program.
Frequently asked questions
Does Loopwix work with Shopify?
Yes. It connects to your Shopify store for order status, product search and stock, and can cancel orders after confirmation if you switch that on.
How does it keep order details private?
The customer must enter a code sent to the email on the order before any details are shown.
Can it give refunds?
No. Refund requests go to your team with the order details. It never promises a refund itself.
Can it recommend products?
It answers questions about your products and stock from your catalogue and pages.
Does it work if I don't use Shopify?
It answers product and policy questions from your website on any platform. Order lookups on other platforms work by connecting your store's API or an MCP server, with the same verification.
How do I add it to my store?
Add one line to your theme, or follow the Shopify install guide in the dashboard.
Will it answer in my customers' languages?
Yes, from your English content.
What if it doesn't know the answer?
It says so and offers a person, instead of guessing.
Keep exploring
- AI customer service for retail and e-commerceEverything Loopwix does for online retailers.
- Order status chatbotAnswer where is my order safely, with identity checks.
- Chatbot for billing questionsInvoice and subscription answers that read Stripe.
- How Loopwix keeps data safeIdentity checks, permissions, approvals and an audit trail.
Early access
See your agent in 48 hours.
Tell us your website and business type. We build an agent on your own content and send you a private link to try it, before the beta opens at the end of October 2026.
Prefer to wait? Join the waitlist.