Retail and e-commerce
AI customer service for retail and e-commerce
Answer product, delivery and order questions instantly, without risking a wrong refund or a privacy mistake.
Beta opens end of October 2026. Early access is invite-only.
Loopwix Agent
Online
- where's my order? #4821
- I can check that. For your security, I've sent a 6-digit code to the email on the order. Please enter it here.
- 482913
In short
Loopwix gives retailers an AI agent that answers product, delivery and returns questions and looks up orders for verified customers. It connects to Shopify and Stripe, checks identity before sharing any order details, and asks for confirmation before changing anything.
Last updated 11 October 2026
Who Loopwix is for in retail and e-commerce
Shops with local pickup and subscription boxes can use the same assistant today, with their own products and policies. Dedicated pages for each are coming.
What Loopwix does across retail and e-commerce
Order status for verified customers
Reads the order from your store after the customer proves they own the email on it.
Product and stock questions
Sizes, colours, details and availability, from your catalogue and pages.
Returns and delivery policies
Explained from your own pages, with the source shown.
Order changes only with permission
Cancelling stays off until you switch it on, and the customer confirms every change.
Refunds handed to people
Refund requests and disputes reach your team as tickets with the order details.
Subscription and invoice questions through Stripe
Status and invoices for verified customers, with card numbers never shown.
No order details without proof of who is asking
No order details without identity verification, no refunds or discount codes on its own, and every change confirmed by the customer and approved by you capability by capability. Each Shopify action is tested and approved one at a time, and an instant off switch stops the agent or any single action.
More about how it works: how Loopwix keeps data safe.
Example
A real conversation from retail and e-commerce
From the online stores page: the code check, then a verified order answer sourced from Shopify.
See the full online stores conversationLoopwix Agent
Online
- where's my order? #4821
- I can check that. For your security, I've sent a 6-digit code to the email on the order. Please enter it here.
- 482913
- Verified: customer owns the email on order #4821
- Thanks, you're verified. Order #4821 (2 items) shipped on Tuesday with [courier] and is due Thursday.Source: Shopify
Channels and integrations
Where shoppers ask, and the systems that hold your orders
Shoppers ask on your store and on messaging apps, and Loopwix reads orders, products and payments from the systems that hold them.
Where customers reach you
- Website chat on your store
Instagram
Messenger
WhatsApp
Systems it works with here
Shopify
Orders, products and stock
Stripe
Subscriptions and invoices
Gmail
Confirmations
Slack
Team alerts
Google Sheets
Ticket and enquiry lists
Not limited to this list. If a system has an API or an MCP server, your Loopwix agent can use it, inside permissions you approve.
Frequently asked questions
Does Loopwix work with Shopify?
Yes. It connects to your Shopify store for order status, product search and stock, and can cancel orders after confirmation if you switch that on. Other platforms connect through their API or an MCP server.
How does it protect order data?
The customer must enter a one-time code sent to the email on the order before any details are shown, and the check is enforced by Loopwix's servers, not by the AI's judgement.
Can it give refunds?
No. It hands refund requests to your team with the order details and never promises a refund itself.
Can it answer product questions?
Yes. It answers questions about sizes, colours, details and stock from your catalogue and pages, and says so when it doesn't know instead of guessing.
Does it work for subscription businesses?
Yes. Through Stripe it answers subscription status and invoice questions for verified customers, and leaves refunds and plan changes with your team. Dedicated pages for subscription boxes are coming.
Early access
See your agent in 48 hours.
Tell us your website and business type. We build an agent on your own content and send you a private link to try it, before the beta opens at the end of October 2026.
Prefer to wait? Join the waitlist.