Use case
An appointment booking chatbot that answers questions and books the slot
Unlike a booking link, Loopwix talks to the customer first: it answers their questions, finds a time that works, books it after they confirm, and handles changes later.
Beta opens end of October 2026. Early access is invite-only.
Loopwix Agent
Online
- Hi, I'd like a sports massage, what do you have this week?
- Hi! A 60-minute sports massage is [price]. This week I have Wednesday 6:00 pm or Friday 8:00 am. Which suits you?Source: Services
- Wednesday. Should I bring anything?
- Just comfortable clothes, and arrive 10 minutes early to fill in a short form. Please confirm: sports massage, Wednesday 6:00 pm.ConfirmChangeSource: First visit
In short
An appointment booking chatbot is an AI assistant that books appointments inside a chat, on your website or a messaging app. Loopwix answers the customer's questions first, offers real free times from your calendar, asks the customer to confirm, books the slot, sends a confirmation, and lets verified customers reschedule or cancel later.
By the Loopwix team · Last updated 11 October 2026
Why a booking link isn't enough
Customers have questions first
“How long does it take?” “Do I need to prepare?” A calendar link can't answer.
The right service, the right person
Customers pick the wrong service or the wrong length, and you fix it by hand.
Changes come by message
Rescheduling still means a back-and-forth by phone or email.
They message where they are
Customers ask on WhatsApp and Instagram, not on your booking page.
How Loopwix books an appointment, step by step
From the first question to a booked slot and later changes.
| Feature | What the customer sees | What Loopwix does |
|---|---|---|
| 1. Question | “Do you have anything Saturday?” | Understands the service and the preferred time, in their own words and language |
| 2. Answers | Price, duration, preparation | Answers from your content, with the source |
| 3. Free times | “9:30 or 11:00?” | Reads real availability from your calendar or booking system (Calendly, Google Calendar, any system with an API) or the built-in booking table |
| 4. Details | Name, phone, email | Collects only what your booking needs |
| 5. Confirmation | “Confirm: Saturday 11:00?” [Confirm] | Saves nothing until the customer says yes |
| 6. Booking | “You're booked” | Re-checks the slot is still free, books it, and sends an email confirmation |
| 7. Changes later | “Can I move it?” | Verifies the customer by email code, then reschedules or cancels |
| 8. Handoff | “I'd like to talk to someone” | Hands the chat to your team, and tells the customer when you'll reply |
Proof by example
See a real conversation
A general-business example (a massage therapist), not one of the seven detailed industry pages. Made-up details throughout.
- Answers show where they came from.
- Nothing changes until the customer confirms.
- A person takes over when it should.
Loopwix Agent
Online
- Hi, I'd like a sports massage, what do you have this week?
- Hi! A 60-minute sports massage is [price]. This week I have Wednesday 6:00 pm or Friday 8:00 am. Which suits you?Source: Services
- Wednesday. Should I bring anything?
- Just comfortable clothes, and arrive 10 minutes early to fill in a short form. Please confirm: sports massage, Wednesday 6:00 pm.ConfirmChangeSource: First visit
- Confirm
- Booked. A confirmation is in your inbox.
- Two days later
- Can I move my massage to Friday?
- Sure. I've sent a code to your email to confirm it's you.
- Code entered
- Friday 8:00 am is free. Move your appointment there?Confirm
Set it up in 3 steps
- 1
Describe your business or paste your website
Loopwix learns your services, durations, prices and policies.
- 2
Connect your calendar
Connect Calendly, Google Calendar or any booking system that has an API or an MCP server, or use the built-in booking table with your hours and staff.
- 3
Choose the rules, test, publish
Set what needs a person (for example group bookings), test a booking in the preview, then go live on your website and messaging apps.
Safety
Booking rules you control
Which services can be booked in chat, and which need a call
Business hours and holiday closures
How many people or resources each slot has (rooms, tables, staff)
The details collected for each booking
Whether customers may reschedule or cancel in chat, and up to how long before
Who is alerted about each new booking (email or Slack)
More about how it works: how Loopwix keeps data safe.
Channels and integrations
Books on the apps your customers use, into the calendar you already have
The same booking flow works across your website and messaging apps, and it books into whichever calendar or booking system your business already runs.
Where customers reach you
- Website chat
WhatsApp
Instagram
Messenger
Telegram
Systems it works with here
Calendly
Calendar
Google Calendar
Calendar
Loopwix booking table
Built-in calendar
Gmail
Confirmation after booking
Google Sheets
Booking log
Slack
Alert after booking
Not limited to a list of integrations.
If a system has an API or an MCP server, your Loopwix agent can read it and act on it, inside permissions you approve. Your booking tool, CRM, order system, helpdesk or in-house software: connect as many as your business needs.
Named connectors
Shopify, Stripe, Calendly, Gmail, Slack and Google Sheets, ready to connect.
Any REST API
Point Loopwix at any HTTP API with its address and authentication, and approve each endpoint it may use.
Any MCP server
Connect a Model Context Protocol server by URL. Loopwix finds its tools, then tests and approves them like any other source.
Your booking system isn't on the list? If it has an API or an MCP server, Loopwix can read its availability and make the booking.
How Loopwix compares
| Feature | Booking link | Contact form | Loopwix booking chatbot |
|---|---|---|---|
| Answers questions before booking | No | No | Yes |
| Connects to your systems | Only its own calendar | Not applicable | Any system: named connectors, any REST API, any MCP server |
| Shows real availability | Yes | No | Yes |
| Books inside WhatsApp or Instagram | No | No | Yes |
| Confirms before saving | Yes | Not applicable | Yes |
| Reschedules by chat | Through the link | By email | Yes, after verifying the customer |
| Hands over to a person | No | Yes, slowly | Yes, in the same chat |
Booking for your industry
- ClinicsPatient bookings, with medical questions always passed to staff.
- Salons and spasThe right stylist, patch-test policies, DM bookings.
- RestaurantsTables by party size and capacity, allergies noted for staff.
- Agents and property managersViewings booked after the lead is qualified.
- Trades and cleaningSite visits, service-area checks, emergency alerts.
- Tutoring and trainingTrial classes and placement tests, with seats checked in each batch.
- Online storesOrder help: see the order status use case.
Frequently asked questions
What is an appointment booking chatbot?
An AI assistant that books appointments inside a chat. It answers questions, offers real free times, books after the customer confirms, and can handle changes.
How is this different from a booking link?
A booking link only shows a calendar. A booking chatbot answers questions first, helps the customer pick the right service, and works inside messaging apps.
Which calendars does Loopwix work with?
Calendly and Google Calendar, any booking system that has an API or an MCP server, and Loopwix's built-in booking table.
Can it prevent double bookings?
Yes. It re-checks that the slot is free just before booking.
Can customers reschedule or cancel?
Yes, if you allow it, after they confirm who they are with a code sent to their email.
Does it send confirmations?
Yes, by email from your connected Gmail account.
Can different staff have different availability?
Yes. Each staff member or resource can have their own hours and calendar.
Can I use it on WhatsApp?
Yes. The same booking flow works in WhatsApp, Instagram, Messenger and your website.
Keep exploring
- AI receptionist for clinicsBooks patients day and night; medical questions go to staff.
- Salon booking chatbotAnswers your DMs, quotes your price list and books the right stylist.
- Chatbot for tuition and training centresAnswers course and fee enquiries and books trial classes.
- How Loopwix keeps data safeIdentity checks, permissions, approvals and an audit trail.
Early access
See your agent in 48 hours.
Tell us your website and business type. We build an agent on your own content and send you a private link to try it, before the beta opens at the end of October 2026.
Prefer to wait? Join the waitlist.